Frequently Asked Questions

Where is boarding located?

Our home-style boarding is located at Jenna's home in Southeast Austin, 78744 - on the way to the airport! This home has large backyards and privacy fences.

What is included in boarding?

Feeding, fresh water, medication administration, several enriching backyard outings, daily food enrichments, daily walk, and lots of love (cuddling is desired).

What time is check-in and check-out for boarding?

Boarding is 24/7. Drop off and pick up times are flexible!

How do I schedule an evaluation?

Use the link to our customer portal to complete the following steps:

Send vaccine/titer records to hello@sunflowerdogcare.com to be manually reviewed and approved
Once verified, we will send you a password reset email for KennelBooker, our scheduling portal
Complete dog profile(s) in Kennelbooker located on the Home page
Sign Agreements in Kennelbooker located under the Account section
Book Evaluation in Kennelbooker ($75)

How do I reserve boarding? (Existing Clients Only)

Request Boarding reservation in Kennelbooker
Pay a 50% deposit (all payments can be made to Venmo @sunflowerdogcare)

How can I pay?

Venmo @sunflowerdogcare is the best way to pay. There is also an option to add a tip prior to checkout.

If you do not have Venmo, please email us at hello@sunflowerdogcare.com to discuss other payment options.

What are your holiday rates?

The holiday rate is an additional 25% fee for days leading up to and following major holidays, including Spring Break, Fourth of July, Thanksgiving, Christmas, and New Years.

What is your cancellation policy?

A full refund will be provided with at least four weeks notice.
A 50% deposit refund will be provided with at least 2 weeks notice.

What should I bring for boarding?

Food, medication/supplements, treats, chews, blanket and/or bed, favorite toy(s), collar, harness, crate (if applicable). We will provide bowls and more enrichment.

KennelBooker Customer Portal

Why aren't my vaccine records uploading/verifying?

It may seem like your upload did not work, however it likely did! We manually verify your records and update the system as soon as we can. Email us at hello@sunflowerdogcare.com if you have any questions or concerns.

How do I schedule boarding?

Step 1: Login to Kennelbooker

Step 2: Select Book

Heading 3

Step 3: Select (Pet) and Start Booking

Service
Number of Pets
Pet Name
Check-In Date
Check-Out Date

Click “Next Step.”

Step 5: Choose any transportation add-on if needed.
If you do not need transportation, click “Next Step.”

Step 6: Submit Your Request
Click “Submit Booking Request” to complete your booking.

We will review your request within 24 business hours and respond with confirmation, edit, or decline with reason.